Ontario Assisted Living Regulations
All Ontario Assisted Living facilities must be licensed by the Retirement Home Regulatory Authority, who exercise a zero-tolerance policy when handling neglect or abuse-related issues. They are also responsible for investigating complaints, issuing penalties, and ensuring that care and safety regulations are being followed.
Policies pertaining to treatment, care, and the rights of seniors fall under the jurisdiction of the Retirement Homes Act, which is enforced by the Retirement Home Regulatory Authority. The Retirement Homes Act ensures that all privately funded Assisted Living facilities in Ontario adhere to their safety and administrative standards. Any amenities or buildings which receive external funding are governed by special legislation such as the Homes for Special Care Act and the Long-Term Care Homes Act.
Health regulation and inspection is provided by the Ministry of Health and Long Term Care, which also provides regular news updates for Ontario seniors via their website. Food standards are maintained by the province’s Health Protection and Promotion Act – which ensures that healthy and fresh meals are being served in a sanitary and comfortable environment.
Majority of Assisted Living Residences in Ontario are members of ORCA (Ontario Retirement Communities Association) a non-for-profit organization which inspects and oversees the operation of Retirement Communities and Assisted Living Facilities in Ontario. To retain member status, residences must pass and maintain high ORCA’s standards. ORCA sponsors Retirement Home Complaints Response and Information Service which Ontario residents can contact free-of-charge charge for advice and assistance with any senior housing-related matters. Seniors and their caregivers can get help with questions and complaints about any retirement residence in Ontario.